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Privacy Notice


Domestic & General Group (the “Group”) and its family of companies (“us”, “we” or “our”) take the handling of your Personal Information seriously. This Privacy Notice applies to the Group’s US operations and explains how we may use information we collect about you (your “Personal Information”). Please read this Privacy Notice carefully as by accessing this Website you confirm to have understood and agreed its terms.


What we do with your information


At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit us at www.us.domesticandgeneral.com.


Sources of Personal Information


We receive Personal Information directly from you, from appliance manufacturers and retailers, and from the servicing companies with which we work.


Using your information


Domestic & General USA Services LLC, and, in Florida and in Washington, Domestic & General USA Inc., are generally the "data controller" of Personal Information we receive from you. In some cases, we process Personal Information on behalf and at the direction of others, such as appliance manufacturers for which we administer requests for registration of warranties and other services and in such circumstances, we are a “data processor”.


We process your name, address, contact and payment details; information about how you use our services and websites; your preferences; demographic data; and transaction, service, and communication history; and information you provide to register your appliance or device, which may include photos to help us understand product issues.


We’ll use your information:

  1. 1. as necessary to fulfil our contract with you, including performing services, processing requests, verifying your information, and processing payments, including to recover any amounts owing;
  2. 2. for our legitimate interests in managing our relationship with you, undertaking marketing (about our products and services and those of our third party partners) by mail, telephone, email and/or other electronic messaging services; market research; customer surveys; printing services; checking and verifying your identity and contact details; recording your conversations for training, quality and compliance purposes; undertaking internal research, and to improve our products and services; for auditing related to interactions with you, analytics and profiling for marketing purposes; for security, detecting and preventing crime, including fraud; debugging to identify and repair errors; managing the Group’s needs, such as for compliance and ethics, mergers and acquisitions, corporate governance and risk management;
  3. 3. for compliance with our legal obligations and defense of claims; and
  4. 4. with your consent in some circumstances.

Sharing your information


From time to time your Personal Information and information about your product may also be shared with other members of the Group, and with companies acting on our behalf or providing services to us (for example, the companies we use to provide repairs, IT, mailing, and billing services, storage of paper records, and telecommunications), with equipment manufacturers for which we provide warranty registration services, in the course of mergers or acquisitions or, with law enforcement agencies in compliance with law. We do not disclose Personal Information to non-affiliated third parties except as permitted by law.


Transferring your information


Your Personal Information may be transferred to other countries, which may have data protection laws that are different than your home country or state, including from the US to the United Kingdom or the European Economic Area (EEA), where Personal Information receives strong legal protection. Where we may transfer Personal Information from the EEA to the US, we have put in place standard contractual clauses as an appropriate safeguard to help ensure that such information is adequately secured and that such transfers meet the requirements of applicable data protection law.


Securing your information


We are committed to the security of your Personal Information and to providing a reliable customer interface. We maintain a comprehensive information security program to help protect the security, confidentiality, and integrity of Personal Information we process and to help ensure that your Personal Information is protected against unauthorized access. Our program includes application of appropriate physical, technical, and administrative safeguards; periodic assessments; monitoring and oversight.


Keeping your information


We keep information related to your service contract for 10 years after the termination of your contract for the reasons set forth in the “Using your information” section above. We also keep your information to send you marketing materials unless we receive a request from you to opt-out of marketing.


Access to your Personal Information


You may request:

  • • A copy of the Personal Information you provided to us to be sent to you in a commonly used format
  • • To update or correct your Personal Information to keep it accurate
  • • To delete your Personal Information from our records if it is no longer needed for the original purposes, described in this Privacy Notice;
  • • To restrict the processing of your Personal Information in certain circumstances
  • • To opt out of certain processing of your Personal Information, such as for sale, profiling, or targeted advertising; and
  • • Where we rely on your consent, to withdraw that consent at any time.

California consumers may request:

  • • categories of Personal Information collected in the last 12 months;
  • • categories of sources of Personal Information in the last 12 months;
  • • categories of recipients of Personal Information in the last 12 months; and
  • • the business or commercial purposes for which Personal Information is collected and used.

Please note that the above rights are not absolute and certain exemptions apply to them. If we are unable to comply with your request, we will provide you with a reason why.


How to make requests related to your Personal Information


If you have a Domestic & General My Account, you may use it to access and correct your account data, and to update your marketing preferences. Please contact us at 1-866-333-3134 or email dataprotection@us.domesticandgeneral.com to make requests related to your Personal Information. We may ask for additional information to authenticate your identity prior to responding to your request. Please note that we may decline requests that are excessive or abusive in nature, or requests for Personal Information more than twice during a 12-month period. We will endeavor to respond to your request promptly and within the time frame specified by law, usually 45 days. If we require more time, we will provide you with a reason for the extension in writing.


If you wish to appeal our decision regarding your Personal Information, you may contact us at dataprotection@us.domesticandgeneral.com, or

Privacy Team

Domestic & General

122 South Michigan Avenue, Suite 1390

Chicago, IL 60603

and our Privacy team will review your request and respond to you in writing.


Marketing


We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by mail, telephone, email and/or other electronic messaging services. Customers can change marketing preferences in My Account, or you may contact Customer Service at 1-866-333-3134 or email dataprotection@us.domesticandgeneral.com.


No Discrimination


We will not discriminate in providing our services because you exercise choices regarding your Personal Information.


Contact Details


If you need to contact us about your information or your information rights, please write to us at dataprotection@us.domesticandgeneral.com, or:

Privacy Team

Domestic & General

122 South Michigan Avenue, Suite 1390

Chicago, IL 60603

and we’ll be happy to help you.


Cookies


Cookies are small text files that are sent to your device when you visit a website. They stay on your device and are sent back to the website they came from whenever you visit it again. Cookies collect data about you, such as your language preference or login information. Those cookies are set by us and called first-party cookies. We also use third-party cookies, which are cookies from a different domain than that of the website you’re visiting. These can help us improve our advertising and marketing.


For more information about the cookies, we use on our website and how you can manage them, please see our Cookie Notice.


Third Party Websites


Our website may contain links or be linked to other websites (“Linked Website”). If you click on the Linked Website, you will leave our website and the content controlled by us and will be linked to the Linked Website. We do not have any control on the content on the Linked Website and cannot be held responsible for the information on, and the operation of the Linked Website. However, we will delete the link to the Linked Website upon receiving any knowledge that illegal content or otherwise is provided on the Linked Website. The operators of the Linked Website may collect information from you that will be used by them in accordance with their privacy policy, which may differ from our privacy policy. We do not control the setting of the cookies on the Linked Website, so we suggest you check the Linked Websites for more information about their cookies and how to manage them.


Children’s Information


Our services and information are intended for adults and not for children under the age of 13. We do not intentionally market to or collect information on children under age 13, nor do we sell the information of children under the age of 16.


Changes to this Notice


From time to time we may update this Privacy Notice due to changes in applicable law, in our business or for better clarity. When we make these changes, the updated Privacy Notice will be posted on our website with its effective date. Please check back frequently for changes and updates. Your continued use of our services and/or our website(s) constitutes your acceptance of these changes.


(Rev. 09/2021)