Domestic & General Group (the “Group”) and its family of companies (“us”, “we” or “our”) take the handling of your Personal Information seriously. This Privacy Notice applies to the Group’s US operations and explains how we may use information we collect about you (your “Personal Information”). Please read this Privacy Notice carefully as by accessing this Website you confirm to have understood and agreed its terms.
What we do with your information
At Domestic & General we want to reassure you that we use your information both responsibly and securely to provide you with the best possible service. Below we explain what we do with your information and your rights to your information. If you would like any further details you can get in touch with us using the contact details below or visit us at www.us.domesticandgeneral.com.
Sources of Personal Information
We receive Personal Information directly from you, from appliance manufacturers and retailers, and from the servicing companies with which we work.
Using your information
Domestic & General USA Services LLC, and, in Florida and in Washington, Domestic & General USA Inc., are generally the "data controller" of Personal Information we receive from you. In some cases, we process Personal Information on behalf and at the direction of others, such as appliance manufacturers for which we administer requests for registration of warranties and other services and in such circumstances, we are a “data processor”.
We process your name, address, contact and payment details; information about how you use our services and websites; your preferences; demographic data; and transaction, service, and communication history; and information you provide to register your appliance or device, which may include photos to help us understand product issues.
We’ll use your information:
Sharing your information
From time to time your Personal Information and information about your product may also be shared with other members of the Group, and with companies acting on our behalf or providing services to us (for example, the companies we use to provide repairs, IT, mailing, and billing services, storage of paper records, and telecommunications), with equipment manufacturers for which we provide warranty registration services, in the course of mergers or acquisitions or, with law enforcement agencies in compliance with law. We do not disclose Personal Information to non-affiliated third parties except as permitted by law.
Transferring your information
Your Personal Information may be transferred to other countries, which may have data protection laws that are different than your home country or state, including from the US to the United Kingdom or the European Economic Area (EEA), where Personal Information receives strong legal protection. Where we may transfer Personal Information from the EEA to the US, we have put in place standard contractual clauses as an appropriate safeguard to help ensure that such information is adequately secured and that such transfers meet the requirements of applicable data protection law.
Securing your information
We are committed to the security of your Personal Information and to providing a reliable customer interface. We maintain a comprehensive information security program to help protect the security, confidentiality, and integrity of Personal Information we process and to help ensure that your Personal Information is protected against unauthorized access. Our program includes application of appropriate physical, technical, and administrative safeguards; periodic assessments; monitoring and oversight.
Keeping your information
We keep information related to your service contract for 10 years after the termination of your contract for the reasons set forth in the “Using your information” section above. We also keep your information to send you marketing materials unless we receive a request from you to opt-out of marketing.
Access to your Personal Information
You may request:
California consumers may request:
Please note that the above rights are not absolute and certain exemptions apply to them. If we are unable to comply with your request, we will provide you with a reason why.
How to make requests related to your Personal Information
If you have a Domestic & General My Account, you may use it to access and correct your account data, and to update your marketing preferences. Please contact us at 1-866-333-3134 or email firstname.lastname@example.org to make requests related to your Personal Information. We may ask for additional information to authenticate your identity prior to responding to your request. Please note that we may decline requests that are excessive or abusive in nature, or requests for Personal Information more than twice during a 12-month period. We will endeavor to respond to your request promptly and within the time frame specified by law, usually 45 days. If we require more time, we will provide you with a reason for the extension in writing.
If you wish to appeal our decision regarding your Personal Information, you may contact us at email@example.com, or
Domestic & General
122 South Michigan Avenue, Suite 1390
Chicago, IL 60603
and our Privacy team will review your request and respond to you in writing.
We, along with other members of our Group may use your information to tell you about any offers, products or services which may be of interest to you. We may contact you by mail, telephone, email and/or other electronic messaging services. Customers can change marketing preferences in My Account, or you may contact Customer Service at 1-866-333-3134 or email firstname.lastname@example.org.
We will not discriminate in providing our services because you exercise choices regarding your Personal Information.
If you need to contact us about your information or your information rights, please write to us at email@example.com, or:
Domestic & General
122 South Michigan Avenue, Suite 1390
Chicago, IL 60603
and we’ll be happy to help you.
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For more information about the cookies, we use on our website and how you can manage them, please see our Cookie Notice.
Third Party Websites
Our services and information are intended for adults and not for children under the age of 13. We do not intentionally market to or collect information on children under age 13, nor do we sell the information of children under the age of 16.
Changes to this Notice
From time to time we may update this Privacy Notice due to changes in applicable law, in our business or for better clarity. When we make these changes, the updated Privacy Notice will be posted on our website with its effective date. Please check back frequently for changes and updates. Your continued use of our services and/or our website(s) constitutes your acceptance of these changes.